This comprehensive, all-in-one book provides very detailed and current information and skills that are in demand for travel agents as we enter the 21st century. It is ideal for use in travel and tourism programs. The use of extensive visuals, such as illustrations, diagrams, charts and tables make this text light and easy to read. The book contains material and practice tests in preparation for the Travel Agent Proficiency (TAP) exam, which are similar in content and design to the actual text designed by ASTA and ICTA. The comprehensive, all-in-one approach provides coverage of the basic principles and foundations, geography, industry segments, operations, reservations and booking procedures, computer technology and career development of travel. This book is an excellent training tool to help prepare for TAP credentialing, or anyone interested in the travel and hospitality industry. | Water Quality Characteristics by George Tchobanoglous, Paperback | Indigo Chapters