The subject of quality can mean different things to different people. Understanding quality concepts and what should be done as a business or as an individual not what actually is taking place. The actions of business and us as individuals impacts quality in every decision being made and it is not always in the best interest of customers or companies for which we work. The various details of quality principles, functions and decisions are examined in this book | Understanding The Concept of Quality by Aubuchon Aubuchon, Paperback | Indigo Chapters