Current standards from the Clinical and Laboratory Standards Institute, the CDC, and The Joint Commission as well as regulations from OSHA. A full-color design with more than 435 line drawings, illustrations and photographsEmphasis on procedural steps, quality assessment and safety throughout, via illustrated procedure boxes pre-examination considerations technical and safety tips and phlebotomist alertsEnd-of-chapter summaries and certification exam-style, multiple-choice questionsCoverage of quality assessment (QA) and quality management systems (QMS), including quality system essentials (QSE),total quality management (TQM) and continuous quality improvement (CQI) issues""""Technical Tip"""" boxes to avoid common mistakesSpecial considerations for pediatric and geriatric patientsCovers total quality management (TQM) and continuous quality improvement (CQI) issues, OSHA equipment and safety requirements (safety needle devices and disposal systems) | The Phlebotomy Textbook by Susan King Strasinger, Paperback | Indigo Chapters