Quality management in business is a process which ensures the quality of the services and products provided by the firm. It has four main sub-headings namely quality assurance, quality planning, quality improvement and most importantly quality control. This book unfolds the innovative aspects of this field, which will be crucial for the holistic understanding of the subject matter. The various sub-fields of quality management along with technological progress that have future implications are glanced at in the book. As this field is emerging at a rapid pace, the contents of this text will help the readers understand the modern concepts and applications of the subject. | Quality Management by Ross Gibson, Hardcover | Indigo Chapters