Managing When No One Wants to Work: Leadership Lessons from an Executive Housekeeper is a management expose that reveals the truth: "You can serve your staff, or you can serve yourself - You can't do both." Some managers would rather bury their heads in the proverbial sand, hide in their office, avoid conflict and let their staff fend for themselves - These are self-serving managers and they are rarely effective. | Managing When No One Wants To Work by Ralph Peterson, Paperback | Indigo Chapters