Compare The Service Providers by D. Yagil, Hardcover | Indigo Chapters
D. Yagil
$160.95
The success of service organizations ultimately depends on employees in customer service roles; their performance affects customer satisfaction and loyalty. Integrating theory and research, this book explores the factors that determine the performance of service providers, and points to important managerial implications. | The Service Providers by D. Yagil, Hardcover | Indigo Chapters
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