Job Opportunity at Lenscrafters

Eyewear Consultant

At Lensecrafters, we love eyes and we care about the people behind them. Lenscrafters is the largest optical retailer in North America with 900+ stores and as a part of an eyewear industry leader Luxottica, our love of eyes and higher standard of quality have made Lenscrafters a leader in vision care for over 30 years.

General Functions:

The sales associate delivers the brand value propositio set the standard of quality in eye care and eyewear by ensuring every patient and customer has the best experience in every Lenscrafters everytime. Helps establish Lenscrafters as the premier destination for all vision needs within the community. Creates exceptional value in the lives of customers by delivering legendary customer service & perfectly crafted high quality eyewear which exceeds our customers expectations. Ensures customers are always happy and satisfied with their experience.

Major Duties:

  • Greets all customers with a warm welcome. Show urgency in providing service to customers & satisfying their needs, attracts new customers

  • Explores the needs & priorities of customers & links to store offerings, including eye exam.

  • Is attentive to details, asks follow up questions for clarity, and consults with Optician as needed.

  • Performs work accurately & throughly. Offers perfect product solutions. Demonstrates superior product knowledge, accurately describes the features & benifets of all products using the appropriate tools.

  • Assists customer in selecting products. Suggests improvements & recommends solutions. Shows patience & courtesy to indecisive or hard-to-please customers.

  • Anticipates problems, exploresunderlying reasons for issue, strives to develope long term solutions & ensures customers are satisified.

  • Posseses the abilite to multi-task & demonstrates the ability to priortize & manage time with competing prorities.

  • Custom fits glasses & precisely places prescription in lenses.

  • Commits to delivery date and time, sets expectations for pick up, seeks feedback about experience and asks for referrals. Genuinely expresses gratitude and thanks customer.

  • Strives to achieve exceptional results on goals and cpmpetencies

  • Accurately operates associate tablet & terminal, collects proper payment & retains proper change/paperwork for all transactions.

  • Presents, celerbrates & educates at customer pick up.

  • Takes pride in the appearance of store & shows initiative to keep displays & inventory clean, attractive & organized. Secures all company assets under one's control.

  • Informs management of potential safety opportunities.

  • Actively participates & contributes to store meetings and morning team huddle

  • Posses a can-do spirit & strong drive for results, self movitated with a desire for continual learning & improvement

  • Adheres to attendance & daily time keeping requirements

  • Adheres to all company policies & procedures

  • Sells on your feet 80%-100% of the time

  • Consistently  maintains proper dress code, including name tag & associate tablet

  • Other duties may be assigned as business needs dictate

Basic Qualification:

  • High School graduate or equivalent
  • Strong customer service skills
  • Strong basic math skills
  • Effective selling skills
  • Familiarity with point of sale system, computers & calculators
  • Embrace new technology & change

Preferred Qualifications:

  • Knowledge of current store merchandise
  • Customer service & retail experience

Upon request and consistent with applicable laws, Luxottica will provide reasonable accommodiations to individuals with disabilities who need assistance in the application and hiring process

Please apply in store with resume and cover letter to the manager

Apply by Wednesday, April 18, 2018